A Note On Our Warranties
All our products are made to order and may vary slightly in size, finish color, and may show the workmanship of handmade goods; we do not consider these elements to be defects and believe these nuances are what add to the authenticity of each item. If you require a close match to an item previously ordered or a replica of a fixture created, we’ll need a sample of the original product to use as a guide.
S.H. Studios limits of liability extend only to the repair or replacement of products manufactured by us. There will be no reimbursement for removal and/or reinstallation cost. Shipping and transportation fees for each item will be paid for by the customer, and any damage resulting from transport must be claimed against the shipping company. All items returned for repair must be packed carefully to avoid additional repair cost.
S.H. Studios guarantee our products against any defects in workmanship or material for 1 year from the date the order is paid in full. Defective products will be replaced or repaired within normal production time periods. Any work done outside our factory must be authorized by SHS and may invalidate your warranty or UL certifications.
This warranty does not include: damage to products, frozen doors and latches, rust and oxidation, fading finish color or breakage resulting from misuse, accidents, neglect of maintenance, or products located in extreme weather conditions or in direct contact with irrigation systems
These warranties cover rusting surfaces, frozen doors and latches and defects in workmanship and parts only.
This warranty does not include: fading finish color, glass breakage and improper use or products located in extreme weather conditions or in direct contact with irrigation.
This warranty covers products for 30 years against rust only — and will cover frozen doors and latches and defects in workmanship/parts for 5 years max.
This warranty does not include: fading finish color, glass breakage and improper use.