Terms and Conditions
About Our Products
Our products are handmade using blacksmithing techniques. We take great care in the quality of every product. Each piece is sanded, slag removed, welds ground smooth, cracks filled and quality inspected for overall appearance. However, small imperfections grind marks, slight differences in size and variations in our hand-applied finishes may occur. These variations are not considered defects. Slight variations add to the unique look and feel of each of our products. Each item achieves an individual personality created through the hands of our craftsmen. Each premium finish is hand applied to greatly enhance the overall look of the product and give it an authentic aged and elegant appearance. Hand applied finishes may vary from web site pictures in intensity and shading .
Wrought iron products are subject to rust and the finishes will fade over time with exposure to the sun. We offer a 5year and 30 year warranty against Rust. These warranties should be purchased for locations that get harsh sun and excessive moisture.
Wrought iron products will require maintenance over their lifetime to keep the finishes fresh. We recommend using car wax on metal products to maintain the luster and beauty of the hand applied finishes. We also offer refurbishing and refinishing services for all of our products.
All our prices are listed as NET.
We offer an additional 10% discount when your accumulated orders reach $3500.00 and 15% discount when your order totals reach $7500. These are permanent discounts. We do not wholesale our products. If you are a design professional with a valid re-sale license, please call for your discount. Prices are subject to change without notice.
All hanging fixtures include up to 3′ chain. Additional chain is available at $9.00-20.00/foot. All wall sconces and chandelier shades are sold separately. Shades are included in the price of table and floor lamps. Terms of sale:
For orders under $25,000: 1/3 deposit, balance upon completion, payment due prior to shipping, or upon will call pick up.
For Orders over $25,000. 50% deposit is required, 25% partial payment and balance upon completion. All option selections ie. finish glass, OAH of chandeliers and any other special requirements must be decided at the time of order.
All orders must be paid in full upon completion in order to be released for shipment or will call.
An important difference that sets us apart from most lighting companies and showrooms is we give you lots of choices.Lots of styles, sizes,mounting configurations, colors, glass finishes, modifications and special considerations to “customize” each product for your individual needs. Most of our products are made from scratch including the parts. This type of hand manufacturing is a very labor-intensive process that takes time to accomplish.
Lead times are typically 10-12 weeks from the date of deposit, but may change during the year. Please call to confirm current lead times.
An estimated completion date is printed at the top of each order. It is post dated 12 weeks from the day we receive your deposit.
For those customers who need their order sooner than our standard delivery time, we offer a rush program. With the rush program we can complete your order in 4-6 weeks from the time of your deposit. We will work on your order on an overtime basis and a 25% upcharge is required. The rush program is available only when shop time allows. When we are at our capacity we will not be able to rush your order.
Delivery times are estimated, occasionally delays occur due to unforeseen events. Customers will be notified when their orders are complete.
Limit of Liability
Steven Handelman Studios liability is limited ONLY to repair or replacement of any item found to have a defect caused by the original workmanship done by our studio. Damage caused by shipping, shall be claimed against shipper. (See shipping information). The Studio must authorize all returned items. Any repairs done outside Studio must be authorized before any work is completed and may invalidate U.L. certification. Does not include any removal or reinstallation cost.
We understand that it is sometimes difficult to make a decision from a picture or choose the right size from a catalog specification. We will loan you fixtures from our “library” to assist you in our selection process. This will give you an idea of the size and weight of the product. The sample may not be in a custom color and may not include glass. In order to memo a fixture we will need a current credit card number. You will pay for shipping of the product and return it to us in good condition with in three days of receiving it.
Modifications and Custom Work
In most cases we can modify our standard products to meet your requirements. We can exchange a part, add or subtract a design element, or change the size of a product as needed. These modified products cannot be returned and require a drawing and submittal fee that will be disclosed at the time of purchase.
We also accept custom work. You can submit a picture, or drawing for our consideration. We will quote prices for custom products upon request. Specific information regarding measurements, size, quantity and special considerations must be supplied at the time of the request. All custom products require a drawing that will be submitted for approval. A new design/engineering/submittal fee shall be required and will be disclosed at the time of purchase. These products cannot be returned.
Outdoor fixtures are available in the following configurations: Wall bracket, post and mount, flush mount, pier mount and hanging.
We can install sockets to accept the following types of light bulbs: HID, Low voltage, CFL, LED, and regular incandescent lamps.
We also offer manual natural gas flame in most of our outdoor lanterns.
Posts for street lamps are available.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
- We will only retain personal information for as long as necessary for the fulfillment of those purposes.
If you receive an order with a manufacturing defect made by the studio we will gladly repair or replace it at no charge. However, if you decide you want to return the item for some other reason, you will be subject to a 25% re-stock fee.
All returns must be approved by studio prior to their return.
No cash refunds will be made. Showroom credit will be issued for items returned in good condition. All products must be returned within 30 days after receiving delivery.
We will store your order for 15 days after it is completed at no charge. Items stored for longer than 15 days are subject to re-stocking and /or storage fees. You will receive notice by email or phone of your order completion, storage date deadline and daily storage fee for over due pickups.
If you are not able to take possession of your order by the storage deadline, please call to make arrangements for final payment and a longer storage time.
Orders will be shipped pre-paid. Local and long distance shipping costs are not included in the list price of the products.
All will call orders are packed in foam bags at no charge. Will call packaging is not intended to withstand the abuses of freight hauling. You are required to inspect each item before it is loaded into your vechicle. Any damage incurred after the items leave our posession witll be the resposibility of the will call receiver.
If you would like to have your order packaged for freight hauling or pick up, please inquire about packing costs.
Shipping claims for damaged merchandise must be made with the shipping company responsible with in 24 hours of delivery. All packages should be inspected upon delivery. If any damage is discovered, you should not accept the package, or immediadly inspect the contenents for damage.
All Claims must be made within 24 hrs of delivery. If you notice damage to the package, take Pictures of packing material and Save the packaging for evidence. Contact shipper immediately upon discovery of damaged goods. Failure to follow these requirements will delay or cancel any claim, and result in customer paying tound trip delivery fees to factory for repair, or replacement.
White Glove Delivery service in Ca. Guarenteed safe delivery!
With this premium service you will get:
Scheduled delivery times, Gauaranteed safe delivery, all products unloaded and placed in any 1st. floor location, packing boxes removed Each item shall be inspected by the consignee and signed off as accepted. Any damaged, or incorrect prodcuts will be returned to factory, or fixed on location. We suggest this premium service for most multiple products orders, large items, fragile products, additional convenience requested by customer.
Because our products are heavy and have fragile parts they require extra special packaging to withstand the abuse of freight hauling. Shipping costs include both packaging and shipping. Those costs are usually about 10% of the total order. Chandeliers, fire screens, items shipped long distances and large items may cost 15-20% of the total. You will be informed of the exact shipping cost at the time you pay your final balance.
All of our lighting products are U.L. tested, inspected and certified for safe use.
All outdoor fixtures are U.L. listed for Wet Location application.
All chandeliers and wall sconces are U.L. listed for Dry Location application.
Hanging fixtures over 50 lbs. are supplied with our heavy -duty canopies. This application requires blocking at the j-box to accept our flush mount canopies. These heavy-duty canopies cannot be mounted to a standard J-box connection.
Fixtures are tested for 60w/socket unless noted.
Fixtures with Extra Large resin candles are restricted to 25w. All other resin candle sleeves are restricted to 40W.